Direct Booking cancellations:
A valid credit/debit card is required to secure your booking and no payment will be taken until you check-in. If you book with us you agree to the following cancellation conditions. Cancellations or modifications to your original reservation made 30 days or less before your arrival or in the event of a no show or booking reduction (on or after the arrival date) no refund will be given and the total amount for your full stay will be due. If a card was provided at booking, the charge will be made using this card . All prices shown include taxes where appropriate. Payment may be taken at anytime on the day of arrival using the card details provided.
Booking.com, Expedia & All Third Party Agents Cancellations: A valid credit/debit card is required to secure your booking and no payment will be taken until you check-in. If you book with us you agree to the following cancellation conditions. Cancellations or modifications to your original reservation made 30 days or less before your arrival or in the event of a no show or booking reduction (on or after the arrival date) no refund will be given and the total amount for your full stay will be due. If a card was provided at booking, the charge will be made using this card. Payment may be taken at anytime on the day of arrival using the card details provided. If invoiced the terms of payment will be due 30 days prior to arrival. All prices shown include taxes where appropriate.
Children: Little Robin is an adult only bed and breakfast and children are not permitted to stay at any time. We do not have the facilities to accept babies or children under the age of 18 years and any party with a member under this age will not be permitted to stay, however the cost of your full booking will still be charged should you arrive and attempt to check in with a child.
Pets: Service dogs are permitted but unfortunately we cannot accommodate any other animals.
Smoking Policy: Smoking is not permitted anywhere inside the property. This includes e-cigarettes, ‘vape’ kits or any other form of alternative smoking apparatus. Anyone suspected of smoking anywhere inside the property will be charged a flat rate cleaning fee of £100.00 plus any damages or deep cleaning charges required as laid out below, where applicable. You are allowed to smoke at the front of the property and we kindly ask that the supplied ashtrays are used and the front door is not left open.
Damage to the property: On the rare occasion when damage occurs, by negligence or a deliberate action taken by you or those in your party, which directly or indirectly causes loss to Little Robin, you agree to indemnify such losses, and that this forms part of the agreement at the time of booking. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary.
Food: No hot food is permitted in your room at any time. A flat rate cleaning fee of £100.00 will be charged should this condition be broken.
Check in/check Out: Please note that check in is between 4:00pm and 7:00pm. Please contact us should you need to check-in later (A £20.00 fee will apply). Check ins after 10:00pm will not be admitted but will still be charged and you will need to find alternative accommodation, at your own cost. Check out is 10:30am on your day of departure. Late check outs are not possible.
Visitors: Unregistered visitors are NOT allowed on the premises due to security and insurance reasons. If one person books a double room, they are also NOT allowed to bring in an unregistered guest to their room. Any unregistered guests found to be on the premises will be asked to leave.
Luggage: For those guests who are staying at Little Robin and leave their luggage with us please note you do so at your own risk. Little Robin is not liable for any loss or damage to your items.
Car Parking: There is plenty of free on-street parking outside Little Robin, however, we cannot always guarantee a parking space directly outside our property.
Registration: We are required by law to maintain a register of our guests. Residents of the United Kingdom and European Union shall on check-in provide full names and addresses. By law all other guests must at check-in produce a valid passport.
Termination: We, the owners, reserve the right to refuse a booking and terminate a booking where deemed necessary or unavoidable. Excessive noise/abusive behaviour will not be tolerated and if an issue cannot be resolved, we, the owners, may deem it necessary to ask a guest to leave the premises and a refund will NOT be given.
By booking I hereby agree to these terms and conditions and I fully understand that any breech of them may result in accommodation being refused and the relevant charges being automatically debited from my card.
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